Customer Support (flexible, work from home)

London, England, United Kingdom

Description

Marvel (www.marvelapp.com) is a fast growing design and prototyping platform based in London, UK. Around the world, people in schools, start-ups, agencies, and Fortune 500 companies are using Marvel to bring their ideas to life. We're now at 1 million users with over 1000 signing up everyday. Our loyal community love our product (just check out their tweets!), but what you see today is just the beginning. We’re building a platform that serves millions of people - and we need your help.


Marvel's Support team has grown quickly over the last 18 months to keep up with our ever expanding user base. As a team, we're super smart, ever curious and industrious, and we're looking for someone similar. Ideally you're a tech-savvy self-starter with excellent communication skills and a high level of empathy.


The current team look after support during our office hours. However, with a growing global customer base, it is now time for an exciting new challenge - out of hours support .


As a member of the Out of Hours Support team, you'll act as the voice of Marvel. For many users you will be the first person they ever speak to at the company so we want to leave them with a great lasting impression. The role offers the opportunity to work flexibly around your lifestyle and from the comfort of your own home.


We offer full training for the role, so you will feel fully supported and during your first 3 months there would always be someone on call for you to reach out to. We also offer ongoing training in our Shoreditch, London office on a quarterly basis.


We pay £10/hour and have a 6 month fixed contract.


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