Remote Customer Support Manager (Asia-Pacific based)

London, United Kingdom

Description

Marvel is a fast growing mobile and web prototyping platform based in London, UK. (www.marvelapp.com)

Our mission is to build the de-facto standard for prototyping and truly lower the barrier to bringing your ideas to life. Marvel is used in schools, startups, right the way to Fortune 500 companies.

We've grown to 2m users with 1000 joining each day - and we need your help!

Now we're looking to scale our support to match the demand and keep our users happy. More and more Marvel users are working in different timezones so now we're looking to make sure we have them covered if there are ever questions or issues.

As a member of the remote support team, you'll act as the voice of Marvel, for many users you will be the first person they ever speak to at the company so we want to leave them with a lasting impression.

Customer happiness is just as important as the product itself, amazing user experiences can come from both using Marvel and speaking to the support team.

You will be a sponge - collecting insights, problems, solutions and then feeding back to the team so we can improve the product.

If you’re a strong writer, a fast researcher, constantly curious, and can’t stand users having anything less than a stellar experience, we want to hear from you!

Your role

Challenge accepted? Let's talk!

Requirements

Pluses

Benefits


We are committed to treating all candidates fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We work in a wheelchair friendly office, and if you have a learning difficulty such as dyslexia, a medical condition or individual need - which you believe may affect your performance at interview - we'll be happy to make adjustments to our process to enable you to perform at your best.

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