Customer Support Associate

London, United Kingdom · Customer Team

Description

Marvel (www.marvelapp.com) is a fast growing design and prototyping platform based in London, UK. Around the world, people in schools, start-ups, agencies, and Fortune 500 companies are using Marvel to bring their ideas to life. In the past year we've grown to over 3 million users with thousands signing up everyday. Our loyal community of users love our product (just check out their tweets!), but what you see today is just the beginning. We’re building a platform that serves millions of people - and we need your help.

We're looking to bring on a new member of our support team to match demand and keep our users happy.

As a member of the Support team, you'll act as the voice of Marvel, for many users you will be the first person they ever speak to at the company so we want to leave them with a lasting impression.

You'll be talking to everyone from startups right the way to Fortune 500 companies and answering their questions and fixing problems on a daily basis, on multiple platforms (email, Twitter, Skype, Hangouts, chat).

You will be a sponge - collecting insights, problems, solutions and then feeding back to the team so we can improve the product.

If you’re a strong writer, a fast researcher, constantly curious, and can’t stand users having anything less than a stellar experience, we want to hear from you!


Your role


Challenge accepted? Let's talk!

Requirements

Pluses

Benefits


Some top tips for standing out from the crowd


  1. Don't skip the cover letter: A knock out cover letter gives us an idea of how you might write to a Marvel customer
  2. Make it unique to Marvel: Personalise your cover letter for Marvel and we'll be more impressed
  3. Details matter: pay attention to the small details. Show off your amazing spelling, grammar and down-to-earth tone
  4. And have fun! We want to see that you have taken the application seriously, but not yourself too seriously :D


Good luck!!


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